Challenge
A host nation required end-to-end integration across venues and services for a month-long global tournament, with complex stakeholder governance, high media scrutiny, and zero-tolerance for operational failure.
Approach
We built an operational masterplan translating strategy into service-by-service playbooks across transport, accommodation, catering, cleaning and waste, medical, language services, and guest experience and protocol. We established governance, decision rights, and risk frameworks, then pressure-tested them through simulations and tabletop exercises. During tournament-time, we embedded in the Main Operations Center to provide real-time legal, brand protection, and compliance support.
Outcome
Venues opened on time with resilient operations, seamless guest journeys, and rapid incident resolution. Risk exposure was reduced through preventative controls and clear escalation pathways; reputational objectives were maintained in a high-attention environment. Capabilities applied
Event Bidding, Planning and Delivery; Corporate Governance; Legal & Compliance; Governance and Risk; Guest Experience and Protocol; Readiness and Command Center Support.
Teams
- Aarij S. Wasti
- Sergey Bortnichek
- Mishael Ahmed
- Romina Mekhri